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Our goal is to respond to each call like a family member or friend versus simply dispatch monitoring that is common with 911 call centers.
• Experience – For nearly 20 years, Our parent company has helped hundreds of thousands of seniors and at-risk individuals who maintain and enjoy their independence longer.
• CSAA 5-Diamond Certified – recognizes that each Care Representative is trained to meet strict CSAA requirements in addition to the standards set by VRI.
• Total redundancy – Our Care Center maintains two locations with different phone systems, different power sources and back-up generators. The 2nd center is used for training so that each Care Representative is familiar with the facility.
• Quick response time – Occasionally, we are asked how many people work in our Care Center. The more relevant question is: “How fast is your response time?” Our average response time is between 3-5 seconds. This is the time that it takes for our Care Representative to respond to a signal after it hits our system. The time required for that signal to travel from the medical alert unit is dependent upon public phone carriers.
• Solutions driven – quick response, peace of mind, security, special adaptive transmitters, medication adherence assistance, fall monitoring, vital sign monitoring, digital compatibility, and more!
• Care Calls – we encourage clients to call in any situation where they fell uncomfortable, even if it is not an emergency, i.e. stranger at the door, noises at night, going to the mailbox in bad weather, etc.
• Flexibility - 1st responders are family and / or friends unless EMS is requested. Some companies automatically dispatch calls to EMS which discourages use in non-emergency situations.
• Toll free call out numbers – There are no additional charges to utilize the system.
• Closed-loop monitoring – The Care Center will call back to make sure help arrived.
• Adaptability - The Care Center can monitor most medical alert units, so if you have equipment, please ask if we can monitor it.
• Digital & VOIP Compatibility – We have developed solutions to provide medical alert monitoring to those who have cable telephone systems.
• Language Line – for non-English speaking members. We can work with over 170 languages.
• Incident Reports – Sent immediately after an incident occurs. These reports can be sent by fax or email.
• HIPPA Compliant
• Auto Testing Equipment - Equipment tests automatically for quality assurance.
• Extended pendant signal range – up to 600 feet. (depending on system)
• Extended rechargeable, back-up battery life – up to 72 hours (depending on system)
• Customer Friendly - Data can be sent by fax or email; 800# available for technical support; no phone bank to process calls; a person will answer the call
• Web Access for account management
• Central office and central monitoring USA Based with medical alert equipment made in the USA
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CSAA Five Diamond Certified Medical Only Monitoring Center
